Read the article linked below the video. The data is pretty impressive and scary if you were an executive at United Airlines.
When Customer Service Spawns a Hit Viral Video.
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Jerry has been involved in the enterprise software industry as a principal and consultant for more than 25 years. His clients have included Hughes Aircraft, Time Warner, Sun Microsystems, NeXT Computer, and Apple Computer. In 1993 he founded Flashpoint Systems, a leader in Internet and Intranet application development. Following Flashpoint System’s 1995 merger with a leading systems integrator, he served as CTO, directing product research and development. He has been a visionary leader in the development of Internet-based enterprise business applications. In 1998, Jerry and Simon Arkell founded VERSIFI, Inc. The company’s initial product was considered the world’s leading technology in the area of enterprise content management by Gartner Group. They sold the company in 2000 for 48M to a European content management company funded by The Carlyle Group. In 2003, VERSIFI Technologies was reconstituted and acquired AdaptiveInfo.com, the leader in predictive content delivery to wireless devices using Bayesian Algorithms. In 2008, he co-founded Perssonas, Inc. Perssonas is a social network based hyper-aggregator with a focus in delivering branded, content rich experiences for the entertainment industry and major brands worldwide.
